Frequently Asked Questions
Everything you need to know about the Emma Sleep experience in India.
Does Emma offer a trial period for mattresses?
Yes, we offer a 100-night trial period. We want you to be completely satisfied, so if you don't love your Emma mattress within 100 nights, we will arrange a return and provide a full refund.
How long does shipping take within India?
Standard delivery typically takes 5 to 7 business days depending on your location. We provide free shipping across most major pin codes in India.
What is the warranty on Emma mattresses?
All Emma mattresses come with a 10-year warranty that covers dimensional stability and durability of the core materials, ensuring you long-term peace of mind.
How is the mattress delivered?
Our mattresses are rolled and vacuum-sealed in a compact box. This 'bed-in-a-box' technology makes it easy to move through narrow hallways and set up in your bedroom.
What payment methods do you accept?
We accept all major credit and debit cards, Net Banking, UPI, and popular digital wallets. We also offer No-Cost EMI options for a more affordable shopping experience.
Do I need to flip my Emma mattress?
No, Emma mattresses are designed with a specific top-to-bottom layer structure for optimal support and do not require flipping. We do recommend rotating it 180 degrees every 6 months.